QUESTION:

I recently installed Norton Anti-Virus, why can't I now check my email with Outlook Express?

POSSIBLE SOLUTION(S):

This is caused by the automatic changing of your Outlook Express settings by the Norton Anti-Virus software. We suggest checking your settings as described in the instructions below.

You must first disable email scanning in Norton AntiVirus:

1. Open Norton AntiVirus, click Options, then click Email under the Internet section.

2. Next, uncheck the boxes next to Scan incoming Email and Scan outgoing Email and then click OK.

3. Close Norton AntiVirus.

1. Open Outlook Express, click Tools, then click Accounts — this will pop up the accounts window.

2. Go to the Mail tab and under the Account column, you should see "pop3.tellurian.net" (or "pop3.tellurian.com"). Click on "pop3.tellurian.net" ONCE ONLY so it is highlighted, then click the Properties button on the right side of the window — this will pop up a window containing the settings for your mail account.

3. Under the General tab make sure the following is filled in:

• Mail Account: pop3.tellurian.net
• Name: Your Name
• E-Mail Address: username@tellurian.com

4. Under the Server tab make sure the following is filled in:

• My incoming mail server is a POP3 server.
• Incoming Mail (POP3): pop3.tellurian.net
• Outgoing Mail (SMTP): smtp.tellurian.net
• Account Name: username
• Password: password

5. Click Apply. Then Click Ok.

6. Click Close on the Accounts window. Your settings should be correct now.

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