Our Users Comments

Add your own comments

Robert Boyle (05/06/97 206.26.128.12) This page has TOO many comments. Time to start a new page...

Ken Spiecker (04/27/97 206.28.213.106) I received all my messages just fine, and I think its a credit to all at GardenNet for getting us back so rapidly. The idea of perfect, uninterrupted service is a false expectation. Rather, all things mechanical and electronic do, indeed, break from time to time. Even space craft don't always make it. The question is, who pays attention, who cares? The best answer and the example is here at GardenNet. Thanks, and keep doing it.

Test (04/27/97 206.28.213.106) Test

Tucker (04/24/97 206.26.128.12) I can just forsee all the comments pouring in about last night's mail server-downage. I know that it was hard for everyone (not being able to send mail from 4:30PM-2:00AM CAN be a pain..), but we can assure you that nothing like this should ever happen. With Rob being away, that made it even worse, so you can imagine what it was like here in the office. We apologize again for any and all inconveniences that this caused.. Thank's for being patient!!

-Tucker

Tucker (04/14/97 207.3.175.40) Hey... I guess I'll add some (more) comments, reading over some of the flame-spam. If you are not recieving tech support, then something's wrong. Are you e-mailing to the right address? Are you calling the right phone number? I know for a fact that if you aren't recieving e-mail responses that something's wrong. What's the surest way to tell if Rob's dead, away, or mortally wounded? E-mail him and see if you get a response within 2 days! :) If you are unsure of service, have any questions (tech or otherwise), feel free, and don't hesitate to e-mail (tjh@garden.net) me!

-Tucker (tjh@garden.net)

Bob (04/13/97 207.3.175.9) Robert, Being the best is tough. The little guys are always nipping at your heels. Everything you said is known by all of us anyway and I don't think anyone paid much attention to whats his name. I think its time to fire up the scoot and put some wind through your hair.

Robert Boyle (04/12/97 207.3.167.179) I made the very first post to this page to test it in October 1996. I haven't felt compelled to post anything since then. This page was designed to be a forum for our users' comments. Blake is definitely NOT a user of our system. He owns NetAccess Corporation. Hence, blake@nac.net. He is a competitor. Several of our users have asked us to remove his comments or to moderate future postings. I would love to, but that is contrary to the original ideal and the ideal that I still hold for the comments page. It was designed to be and (unless it gets REALLY bad, then we'll just do away with it completely) will continue to be a completely honest look at what people have to say about us. It has both good and bad comments on it and I feel that an unmoderated completely honest cross section of our users and their comments and experiences serves both our existing and future customers' best interests. It is a REAL look at us and it keeps us honest. We won't censor someone for criticism, because then we might as well make up entries ourselves. However, Blake's comments fall far outside of this idea. He has nothing useful to contribute to a person's evaluation of our service. We never claimed to offer 24/7 service in any forum. In fact, we state everywhere that hours are listed (even on my email signature file) that we are a daytime operation with hours from 10AM to 7PM. Blake knows as well as I do that C|Net writes their own reviews. Perhaps the reason he is so bitter is because 1) C|Net didn't write anything about him yet and 2) He is rated in the bottom half of all ISPs. All of his useless postings that have nothing to do with us or our service in fact, they all refer to C|Net which is completely out of our control. Regardless of what C|Net says, we do not yet offer 24/7 support. However, when conditions permit, we strive to go the extra mile and provide service and support beyond those hours to help people whenever and wherever they may need us. Everyone here constantly gives their all. For this, Alison, Bob, Chris, Heather, and Nick deserve to be commended. We put countless hours into proactive planning, upgrading, assisting customers, improving customer service, writing better instructions, testing new products and programs, making sure that everything is working (and stays that way) and planning what we'll be doing next week, month, and year. I don't have the time energy or desire to harass our competitors. If you look at the providers that do really well and have loyal happy customers - most of whom wouldn't switch for the world - (Planet Access, Crystal Palace, Skylands, Eclipse, and Interactive) they spend their time doing the same things that we do. They are all too busy to harass their competitors. It's a big world and there are a LOT of people that need Internet services. Competitors in this business are rarely that. There is so much business that we often recommend other providers or consultants that we feel can better serve our clients needs for hosting, dial-up, dedicated access, or whatever... We share information with each other and count on each other in a pinch. This is not a cutthroat business where people need to be sharks to survive and most of us don't have time anyway. I am publicly asking Blake to find something better to do with his time and to leave "Users' Comments" up to our users.

Patrick (04/10/97 207.3.175.22) Blake-with all of the time you spend on your petty little 24/7 argument, you could be outside enjoying a stroll in the woods, or donating your time and energy at one of the local charity organizations. Perhaps your time would be better spent calling an old friend or relative you haven't spoken to for awhile. Please remember that you get out of life what you put into it. Thank you for all of the help you have patiently given to me Garden Networks.

blake (04/10/97 207.99.2.249) I have a few points to make: #1 I clearly identified myself so that you may respond appropriately to my comments, I have not concealed myself in any way. #2 The point I made was that CNET is falsely listing Garden Networks as having 24 x 7 tech support. These are the facts: Garden states on their answering machine (and website) that Newton is closed at 5pm, and Pine Brook at 7pm. This is what Garden says, not me. The people that have responded to me are missing the whole issue. I did not say Robert is a bad or incompetent person. I happen to know from personal experience that Robert can be friendly, helpful, and knowledgable. The fact that Robert is a nice guy, or may have helped you has nothing to do with the fact the he does not have 24 hour, 7 day a week tech support. I find it hard to believe that Robert gives everyone his cell phone number, home phone, girl friend's phone, parents phone, never sleeps, and answers the phone at any time of day or night. Robert is one person, I don't think he supports all of his users all of the time. I sure he has helped you the way you claim, but that has nothing to do with the fact that Garden does not have 24 x 7 tech support. If that changes I would love to be informed. I welcome your response by private email or in this forum. Just be fair, I called the regular support number, and the emergency number to make sure nothing has changed. I received an answering machine in both cases. - Blake

CraigM (04/09/97 207.3.175.97) I know it is best sometimes to just let things drop, but I must say something about the comments Blake made. I have been with Garden for well over a year now and have also used NAC at work for almost a year. When I am at work I am required to tell customers to use NAC but whenever I am not I sing Garden's praises. Garden is the perfect example of a business striving for perfection in Customer service, tech support, and line connection quality. Unfortunitly, NAC is the opposite for now. Perhaps instead of pointing fingers Blake, you should watch and learn. Surely you could learn a lot from Garden. As always, thanks for ALL the great work Robert\Heather, you are the best at what you do.

Michael Allen (04/07/97 207.3.168.100) Apropos blake's comment below; I have been using Garden Networks for almost a year now, and have called Robert at all hours of the night. Whether it be on his cell phone, or at his home, Robert is always available to answer my questions. If blake, one of Garden's Competitors, would have: a) gone to the "contact us" section of the homepage, or b) bothered to sign up with Garden, he would have received the 24/7 phone numbers that CNET raves about. As someone who hosts a large number of Domain Names, I find this attempt to undermine Garden Networks on their USERS' Comments page, a perfect example of un-netiquette like behavior. Shame on NAC (blake's association) for crossing the line. Michael Allen Technical Administrator Ad Advantage, Inc.

MICK (04/05/97 207.3.175.14) When I signed up w/Garden Net, I was having some alot of problems on my end w/the configuration etc., since I know as much about computers, as I do about nuclear fussion, I must say that Rob went way out of his way to help me get up + running, and for that Garden net will always be # 1 in my book. Keep up the good work. PS the new home page looks great!!

Ken Spiecker (04/03/97 206.28.213.106) I've reached GardenNet in the evening, have had call backs in the evening, and have always received quick responses to my e-mails. The tech info I get is a thousand times better than any other service I am on, or have been with. If you have config problems, and want it fixed right the first time, do it on GardenNet. If you're "...in search of Excellence...", it's here. 'Nuff said.

blake (04/01/97 207.99.1.241) I find it very strange that is says in CNET that your tech support is 24 x 7, and every time I call after 5/6pm there is an answering machine. Why do you give CNET false information to post? Even your answering machine says you are closed at 5pm in Newton, and 7pm in Pine Brook. Is not a lie to tell people your tech support is 24 hours? Please tell me if I'm wrong... ..I await to be corrected. From CNET: "Garden Networks gives New Jersey users unlimited access to the Internet and unlimited tech support 24 hours a day, 7 days a week. However, there is one important benefit Garden Network offers: the tech support phone lines are open 24 hours a day, 7 days a week. Garden Networks claims its support staff is equally (and expertly) knowledgeable in all operating systems. "

Don Cassidy (03/29/97 207.3.175.41) Thanks for the quick and courteous response to setting me up yesterday. I previously used WebSpan. For 3 months, I probably only got in 6 times. I would spend 1 - 2 hours trying and getting busy signals before giving up. Your setup instructions were great. I got signed onto garden.net the first try. Thanks to Bill for recommending your service. I'll be bringing some more friends on soon and recommend your service after only the first day! Thanks for the tour too Bob.

Greg Miller (03/27/97 207.99.55.77) The Fortune 500 company that I work for has contracted Garden to provide some local user accounts, and those end-users are highly satisfied. Most importantly, we have hired Robert to help us set up Intranet servers. His professional expertise and attention to detail is beyond equil. I would highly recommend both his network and his consulting skills to any business.

Steve Paseornek (03/24/97 206.28.208.100) I've been using Garden Networks for over a year now. Never had a busy signal or a slow connection!! This is a far cry from my old provider!! Not only is the service great, but the technical support is tremendous too. Both my business and personal page access through the ftp site is a breeze. And on those rare occassions when I've needed help, you have come through with flying colors. Oh, and thanks Nick for help with those hardware problems!! Keep up the good work. I recommend Garden without any reservation.

dan greaves (03/19/97 206.28.208.125) Opps, sorry about the failure to proof-read the other day. Meant to say after a year "garden' has NOT been the problem - which is obvious!! The new Home Page was a surprise, when, why, who, decided you'all needed an Upgrade?, Upscope?, Upheaval Peace, DanG.

Ken Spiecker (03/19/97 206.28.213.119) My usage of GardenNet, every day, for nearly a year has been immaculate. My multiple daily accesses through GardenNet are immaculate. Mail and NewsFeed are great. My few messages sent are immediately answered, completely. A better service does not exist. I do not "know" the staff well, but the work product is superb. Anyone wanting a dependable and proficient Service Provider would be well advised to look here. I have been on the net since the days of "black and white", and have/have had other accounts. A word to the wise is sufficient.

Dan Greaves (03/17/97 206.28.208.119) Had you for about a tear (oh,oh, almost bill time!!) and have not been limited or problemed by you at all. Not so with initial AOl, and was pleased as punch to see them suffer recently - ly- felt like justice was done. Now if I could only learn how to CHAT. ;)

Amy (03/17/97 207.3.169.104) Just wanted to say I love the new design!! Thanks to all of you at Garden Networks for all of your help. I have been online since November and started a mail order business selling gifts. Everyone at GN has always been very helpful, especially when I'm sure I ask many stupid questions. Anyone interested can check out my website at http://www.garden.net/thegifthouse.

Sean (03/16/97 207.3.175.15) I would just like to say thanx to all those working at GN... I've NEVER gotten a busy signal yet, and the speed of the connectio is outstanding. I only have a 28.8 but I have NEVER gotten bellow true 28.8 connection. Robert has helped me with several problems, and he was great. Can't wait to get the 56k modem =-) Thanx again everyone at GN... I've recommened you guys to everyone I know that wants a GREAT ISP at an even better price.

Donna (03/06/97 206.28.213.1) i just want to say that i am currently hooked uo to Aol and that i am getting constant busy signals i was hooked up to garden once, a while ago and was frustrated because i got a couple busy signals. Boy was i wrong!! Aol sucks!! i am always waiting to get hooked up. I am switching back as soon as possible!

Vinny Abello (03/06/97 207.3.175.25) Garden Networks RULES with the power of

Vinny (03/06/97 207.3.175.25) Garden Networks Rules with the power of:

Vinny Abello (03/06/97 207.3.175.25) Hey everyone! Just thought it was about time that I write something on this thing seeing that I am on the internet an estimated 70 hours a week (that's at the most). ;) If anyone is considering subscribing to Garden Networks, I will tell you right now, WHAT ARE YOU WAITING FOR? Never have I ever experienced better service from any internet provider PERIOD. Robert's insanely extensive knowledge of how to build and maintain an ISP with equipment and service this reliable is completely beyond me. When I see the setup of this system, it completely blows my mind. (And of course I would like to have the same thing in my house or store). That reminds me, I along with two other partners, am opening a computer store in Wantage Township right on the edge of Sussex airport. (If you want more info, e-mail me.) But back to Garden... I get 33.6 connects about 90% of the time and the other 10% I get 31.2. From a fast server I get up to a sustained 3.7kbps download rate, which I have never gotten anywhere else from any other ISP. (Only wish I could afford unlimited ISDN service. ) Forget all the other ISP's out there. Garden is the only answer in my book and worth every penny for the quality of the service. Anyone who disagrees can e-mail me and I'll take it up with them personally. See you all on the web and remember: there is no knowledge that is not power.

nickl (02/21/97 206.28.208.101) I'll keep it short: I'm a new user. I would recommend garden.net to anyone. The connection is great (never drops me, never busy); and the staff are professional, friendly, informed, and responsive. AOL eat your heart out.

Gary R. Chiusano (02/14/97 207.3.175.47) Having a couple of free minutes to look around on your home page, I took the opportunity to read some of the comments from other subscribers. It was hard for me to imagine that some people actually had complaints about the service provided by Rob and his staff. As a new subscriber and a "computer illiterate", I was actually a little "gun shy" about calling up with my stupid questions. However, I am compelled to commend Rob, Heather and the other people who not only went above and beyond in the attempts to assist me, they did it in a polite, professional manner which did not leave me feeling like a complete "maroon" (as Bugs Bunny would say). So, to those of you who have voiced displeasure with your treatment, I say that there is a remote possibility that you did not treat the staff courteously or maybe your were a little impatient. As for me, every time I've asked a question, I was treated very well. Rob even spent about an hour at his office helping me to set up my modem card on my new laptop. So, to all of you at Garden Net, THANK YOU, and keep up the good work. Remember, you're not going to please everyone; even though you have to keep trying.

Barry Douglass (02/06/97 206.28.215.121) I feel a need to add my comments to this page again (1st time sev.mos.ago) because I was having some problems about getting disconnected prematurely.No service is infallible but,what separates good ISP's from others is how they respond and handle any problems that arise. Garden Networks is truly one of the PREMIER services around,they (Robert) respond very quickly to any problems and make sure that they find a QUALITY solution as opposed to a quick fix.I can get connected the first time calling in and I have not gotten a busy signal ever from this service.Garden Networks in my book is AAA+,and they are constantly trying to improve their service,so customers such as myself enjoy good fast connections. Their service is worth every penny,(to me)you can't just look for the lowest priced provider because what you'll find is a CHEAP provider who is unresponsive of your concerns and don't care if you try to dial in a couple dozen times,getting a busy signal.In closing if you want QUALITY service at a modest price don't hesitate to give Garden Networks a call,believe me you will not be disappointed,I think I have thanked Robert at least 5 times.

Josh (01/21/97 207.3.175.8) I work for another ISP myself and do technical support and I must say in defense of Garden that service for the last month has been incredible (except for some lag on the NG's =). Anyway, if you want to rely on the internet for business duties then BUY a BUSINESS account with a domain! These accounts are for private, home use as with most ISPs. Nothing with a computer is absolute either! ANYTHING can happen and it is foolish, in my opinion of course, to rely on some comprised of so many things that can go wrong. Between every user and the rest of the world there is an infinite amount of bad possibilities and keeping them on track is no easy task. I tried dialing in for about an hour on Saturday and then called Garden and was online in a flash. I'm open to other opinions of course.

MENTAL (01/16/97 207.3.175.3) The new number was on the home page, message of the day, section,for over a week,{probably longer} maybe if you read it once in awhile, you wouldn't be so friggin pissed off.It is not Rob's fault,the message of the day is there for a reason. Everybody is not a "rocket scientist" like yourself,so ease up on Rob and his staff, in my book they are "numero uno" "You can can get more bees with honey, then with vinegar," if you are not part of the problem, then you are part of the solution, So grow up and stop being a VICTIM!!!!!!!!!!

(01/16/97 207.3.175.46) YOU ARE THE COMPUTER ILLITEARATE MORON!! I know exactly how to change the number in dialup networking. Especially if I know what it is to change to. I WAS JUST ANNOYED THAT I WASN'T TOLD OF THE NEW NUMBER!! Or maybe I should have checked out the homepage huh? "Yea when i can't get on because i don't know the number i think i should go 'online' to the homepage to figure it out!!!! yea, DUMASS, COMPUTER ILLITERATES THAT WORK HERE (that think dos is for a mac and don't know what connection software is(true story)(call back when i ask rob)): DID YOU KNOW?....YOU CAN'T GO ONLINE IF YOUR NOT DIALED UP TO THE SERVICE AND DON'T KNOW THE NUMBER! And besides, its not my business to figure out, they're supposed to tell me, that is what service is all about!!!!

Tucker (01/15/97 207.3.175.24) Okay... It's called A NEW NUMBER. You talk about computer illiterate people maybe you should look in a mirror some day. Go into My Computer. Then go into Dial Up Networking. Right Click on the Garden Networks icon and change 300-9237 to 300-4966. If you have Windows 3.x or NT, use your communication software's setup to change the number. Please get with it. And.. DON'T USE THIS FOR COMPLIANTS.

(01/14/97 207.3.175.9) YA KNOW, I HAVE VERY IMPORTANT INTERNET BUSINESS TO TAKE CARE OF EACH DAY AND DON'T HAVE TIME FOR YOUR CHILDISH IRRESPONSIBILITIES !! BECAUSE I COULDN'T GET ON THE INTERNET FOR A WHOLE WEEKEND I ALMOST GOT IN HUGE TROUBLE! IF YOU VALUE YOUR CUSTOMERS AND WANT TO KEEP THEM, THEN YOU SHOULD TAKE INTO CONSIDERATION THESE THINGS! I HAVE ALSO EXPERIENCED TALKING TO MANY "COMPUTER ILLITERATE" PEOPLE ON MY CALLS FOR TECH SUPPORT ("hold on i'll call ya back when i ask robert")! I ALSO DON'T LIKE MAKING THE LONG DISTANCE CALL TO PINEBROOK WHEN YOU CAN'T BE OPEN HERE VERY OFTEN. AMAZINGLY THOUGH, I FOUND THE NON-ENGLISH SPEAKING STAFF THEIR JUST AS COMPUTER ILLITERATE AS THE NEWTON ONE!! I DON'T NEED A SERVICE WHERE I WILL BE HASSLED WITH MY "BEHAIVIOR" ON THE INTERNET, SO DON'T COUNT ON MY BUSINESS MUCH LONGER.!!!

Kiuku (01/14/97 205.231.123.20) Oh please excuse my crass behavior before. You must understand that I have necessary work that must be accomplished and I need the internet and a RELIABLE connection to do so. I am sorry but I cannot afford another one of these occurances. Thank You and good bye.

(01/14/97 207.3.175.9) NOT!!!!!!!!

(01/14/97 207.3.175.9) THANKS FOR TELLING ABOUT THE PHONE # CHANGE!! *SMILE*

Kiuku (01/14/97 205.231.123.20) I think you all suck. You haven't responded to my numerous complaints that were not addressed in here. Your service is foul. I am out

Jill Shrope (01/14/97 207.3.175.42) I want to thank Heather for her help. I am far from a computer expert, and I needed help. She was patient and she never once made me feel like a cyber loser. Thanks, guys! Keep up the good work

(01/11/97 205.231.123.4) Use this form to leave comments telling about how you feel about our service. If you are unhappy, please don't tell us through here? Did Christina write this?

MENTAL (01/01/97 206.26.128.102) I would like to wish Rob,the staff, and all "GARDEN NETWORKS FAMILY" A VERY HAPY NEW YEAR!!!!

Jeff C. (12/30/96 207.3.175.41) I am happy to say I have been hooked with Garden Networks for over a year and have never received a busy signal. Plus with all the help they have provided me with they truly are the best. Thanks alot Rob and everyone else at Garden!!

sharon (12/30/96 206.28.208.125) I've been connected through Garden Networks since early summer. I have >experienced few problems and they were taken care of immediately. >Keep up the good work!

chris k. (12/12/96 206.26.128.122) when you all say "Am I Happy", do you mean "happy" in the existential sense, or just, like.... "happy"? Because I AM happy, pretty often of late.... and I think that being connected to Garden Networks has helped me achieve this, well... "happy" state of mind... No, actually, I'm pretty sure that garden.net has DEFINITELY made me, uh... "happy".... Is that what you mean?

Jeff (12/11/96 206.28.213.101) I guess I'm the only one dialing into the Wayne dial up.

Al (12/10/96 207.99.2.234) Rob, why don't you pay Blake's cell phone bill?

geeman (12/09/96 206.28.215.200) After trying three different ISPs, I can truly say that Garden Net�s service and equipment is truly remarkable. Robert continually goes out of his way to accommodate his customers. I connect at 28.8 every time, and I NEVER receive a busy signal. More ISPs should adopt Garden Net�s service paradigm!! I can without reservation recommend this ISP. Keep up the good work guys!

C athy (12/09/96 206.26.128.110) You are so patient with me. I am new at this and you were kind enough to accept all my ditto messages. You have real class.

Bob and Cathy (12/08/96 206.26.128.123) Thanks for saving Bobby's life. He was so frustrated with a blank computer that he was close to death by my hands. Thanks for helping him!!

Cathy- Bob (12/08/96 206.26.128.123) You are a gem! You saved my husband's life. He was so frustrated with the broken computor. THANK YOU for helping him !!!! sy

Geo (12/05/96 206.26.128.128) Sure you can find a cheaper service provider and for your savings you to can enjoy the sound of a busy signal and all that down time that you didn't pay for. I've been with garden.net for a little over a year now and not once, that's right not once have I had to hang up and try again later. I highly recommend garden.net to anyone looking for consistent service and support that can't be matched by anyone. Thanks Rob..., and the rest of the garden.net support staff.

steve (12/05/96 206.28.208.105) robert cool site as always one of these days we might even get together p.s. hi Girls...

David Bochkay (IS Manager) (12/04/96 206.28.215.100) Garden Networks? Zowie Wowwie Daddy! The groovinest vroom vroominest pad to dig all forms of honkey code.....pops. And dig....No yack singnals! Translation: Clearly the fastest internet provider around. And no busy signals.

blake (11/20/96 207.99.2.241) Hey Rob, what about my Bell Atlantic cell phone bill?

Chris Hill (11/06/96 208.141.48.92) Things are looking good, Robert. Garden.net is the best ISP in New Jersey, and Carolina Connections is the best in NC. Robert I will have my comment up and running soon.

Clayton (11/05/96 206.26.128.118) Obviously the best server around! Keep up the great work, Robert!

Michael Allen (11/04/96 207.3.168.105) Garden Networks' services are not only the highest quality, they are incredibly reliable. Best of all however, is their friendly, knowledgeable technical support staff.

Craig Moller (11/03/96 206.26.128.207) I have said it before and I will say it again, this is the BEST provider around. In over a year I can count on one finger the times I couldn't logon. Thanks for all the great work Robert!!!

Ken Spiecker (10/30/96 206.28.208.124) The service and help here is super!!

Tucker (10/30/96 206.26.128.115) Neat new "gadget" here... of course, you KNOW what I think of the service... But I'll say that it's great again :) . Visit me at http://www.harden.net/users/tjh/!!!

MICK (10/30/96 206.26.128.110) things look great!!!!! it's been awhile since i've been online and i noticed alot of little changes,you guys are the best!!!!!!!!!!

Gene McNicholas (10/30/96 206.26.128.103) Iam still experiencing a great deal of difficulty when I try to connect. The message I recieve is usually could not establish network protocols. Please help me with this problem.

Anonymous (10/28/96 206.26.128.118) Just wondering if this service has plans to support the 56k modems from US Robotics.

Jack (10/28/96 129.98.200.237) Nifty Robert...

jeff (10/28/96 206.26.128.107) Rob is the best. Thanks for all the help.

chris (10/26/96 206.26.128.117) evrything seems to be just dandy! thanx rob.

Chris Hill (10/24/96 204.183.41.115) Thanks for all the great web pages that you let me borrow.

Peter E. Miller (10/23/96 206.103.128.5) You guys are kewl !

Robert (10/23/96 206.26.128.12) Please leave your comments here. Thanks! :)

Links to old comments from The List.