This is an honest look at what Tellurian Networks' members have to say. In the past, people have asked us to remove comments or to moderate postings, but this is contrary to the spirit of this page as it was designed to be a completely honest look at what people have to say about Tellurian Networks.
With that in mind, this page has both good and bad comments dating from when we opened for business in 1995. We still feel that an unmoderated completely honest cross-section of our users and their comments and experiences serves both our existing and future customers' best interests.
Sean Serritella from seans.tellurian.net (18.104.22.168) at 6/10/2001 3:25:28 AM
Wow, thats really an impressive resume Mr. Chris Baska. Nice web page you have too. Whoa, I just read it again and you really know a lot. I wouldnt mind working for tellurian either but wed have to talk Janitor stuff. LOL. Im good at cleaning. Im still amazed at my godlike ethernet connection. My friend and I were on the phone and he told me to download something and he was too but he started 1 minute before me. He started laughing at me like he was going to beat me but I destroyed him with my connection. I love bragging about my connection. I have no patience but I dont need patience now. I downloaded a song from napster last year at 343.81 k/s and I have the screen shot to prove it. Id also like to say that I have no more problems since I moved to tellurian. Good job guys!
Chris Baksa from x254.vistaar.com (22.214.171.124) at 3/8/2001 10:24:17 AM
I just wanted to drop a note to say how impressed I am with the service that Tellurian provides. I am a Network Engineer by trade and know first hand all the blood, sweat and tears that goes into making the service available and reliable. I have also been following the move to the new facility via the web cam. Kudos to you all! (I’d love to get a job in your data center :) … see resume on web page http://users.tellurian.com/cbaksa). Except for the occasional busy signal (and that one modem that isn’t V.90 compliant) I always get in. In my line of work, a good ISP connection so I can VPN into work is essential. The Tech Support is great (In those rare occasions that I need to use it). Rob’s messages prove that he cares about the service and passes the info along to the paying customers. Other ISP’s (I won’t mention names…yes I will… Blast Net) gave me a total run around. All I wish now is that I could get Residential DSL :( Keep up the good work. And for God sakes, don’t merge with anyone. It seems that we loose more good businesses that way.
June Flyntz from adelphia1-1-ppp72.tellurian.net (126.96.36.199) at 3/6/2001 9:14:41 PM
I wanted to take a minute to share my thoughts on the email we all received from Robert Boyle today regarding local access number information. I have been using the internet for a long time now and have had many providers in the past, some good, some not so good, but none as solid and dependable as Tellurian. I just couldnt let this opportunity pass without saying thank you to Robert (I hope you still read this!) Also to say to my fellow Tellurian users how lucky we are to get this type of dedication and attention. Thank you again to Robert and the Tellurian group for considering the user needs and looking out for our best interests by providing such a high level of service to the Tellurian community. This type of service is not common and it does not come without a lot of hard work by the all the people behind the scenes at Tellurian. I for one appreciate it very much. Congratulations to Robert and his staff for continuing to be the best provider around. Keep up the good work! Good luck w/ the new data center. Best Regards, June
Sean Serritella from seans.tellurian.net (188.8.131.52) at 2/18/2001 12:46:09 AM
Ah, ok. Ive been using Tellurian for I cant remember how long actually but I havent had any problems since. My advice to people who do have problems is to get a better connection. 56k modems can be a problem wherever you go. I have ethernet connection and I will never go back to 56k. I think the connection is a little higher than 56 at tellurian. I cant remember the last time I needed to talk to someone at tellurian because my connection is godlike. They have always been nice to me also everytime I did go into the office to pay my bill.
Webbfx from PPPa96-ResaleNewJerseyNorth1-1R7188.dialinx.net (184.108.40.206) at 1/31/2001 2:26:58 AM
"At one time this place was great.. i once spent 4 hours on the phone with tech support to fix a problem.. i forget his name. but he was very cool. an -i- being a network admin myself we hit it off..... but now the tech support is non-excistant
they do this call back crap which basically means.. we only have two guys now and dont bother on off hours
i currently can log in but get nowhere.. its been over 2 hours.. but i -know- i wont get call till the mornihg but they dont tell you that
this place went from a-1 to dogs***
telurian has nolonger any praise from me since they cut there tech support.... my ass its for resolving things... the message should say
in order for us to make more money, we cut out your tech support, well call you when we dam well feel like it and help then
M.Tidaback from newton1-1-ppp167.tellurian.net (220.127.116.11) at 1/10/2001 8:50:54 AM
I was again reading the posted comments and thought it best to comment regarding the integrity of every employee at tellurian. I have known many of them for a while now and feel that these people are very warm ,smart and customer service friendly. If you Need Internet service and your shopping around Try this company. Most of my family and friends have tellurian and are pleased. Dont be swayed by anyone TYPING IN CAPITAL LETTERS THAT THEY ARE NOT HAPPY or THIS COMPANY IS THE PITS. I have them and I'm very happy to be a customer. Just remember that no one is ever happy with everything and for any company to try as TELLURIAN has to make a genuine effort to see smiles on all there customers faces is a credit to Roberts (THE OWNER) vision and concern for the people he serves in this business. Every Day I hear that the squeaky wheel gets the grease and can assure you at Tellurian there is no reason for any greasing. ITS A FINE OILED MACHINE. SO what about the negative comments, I bet most never tried to get real help they just vented..
Doug from newton1-7-ppp135.tellurian.net (18.104.22.168) at 1/6/2001 2:14:45 PM
Thanks Tellurian, You guys are the best.....Doug
Jeffrey Brown from 24-168-28-67.nyc.rr.com (22.214.171.124) at 1/5/2001 1:38:39 AM
I used to be a Garden/Tellurian customer, but Ive switched over to Cable Modem service now. Telluarian was great dial up service, I was very happy with it. I wish they offered co-location like NACNET does.. I got my business web page at NACNET. But I hope to do business with Tellurian in the future! Thanks everyone!!! Good Work!!!
Pam/Jeff from 04-117.022.popsite.net (126.96.36.199) at 1/3/2001 5:04:36 PM
I want to post a public thank you to Robert in technical support. He took the time and helped me troubleshoot a problem with my computer that wasnt even a Tellurian problem to deal with. He got back to me in a timely manner twice by e-mail and personally over the phone. I just want you to know I appreciated all your help and to post it publicly. I am again as happy with Tellurian as when I first signed on in December 1999 and will renew again for another year. Thanks again and best wishes to the entire staff for a healthy and prosperous New Year!
David Bunk from newton1-1-ppp166.tellurian.net (188.8.131.52) at 12/30/2000 9:04:22 AM
I need to come back and make a public apology to Robert and Tellurian staff. I posted here before about being constantly knocked offline, Everyone there told me that it was my modem but it only did it at certain times of day and that did not seem right to me. Robert answered my complaint and had me stop in at the office and gave me a new modem to put in my computer, free of charge. I finally got it working two weeks ago and the problem is gone. I wanted to retract the bad comments I made here earlier and apologize for my pig headedness in this matter. Robert, you are a gentleman and my business will stay with Tellurian. Thanks
Dave Rome from 55-118.dslam1-mohawknj.tellurian.net (184.108.40.206) at 12/26/2000 6:18:55 PM
First I'd like to thank Robert for all his help at our office and now for our home DSL connection, you went out of your way to assist in getting us online. Everyone that I have dealt with at Tellurian with regards to the Sheriffs Office connection and now my home connection have been very informative and helpful. Tellurian Networks is a growing, outstanding ISP. Not many of you are aware that Tellurian has recently moved into a new office on Spring Street in Newton and I know that they are working very hard to serve all of their customers in the same fine manner with I have been taken care of.
Chris M. from nat.vdn.ca (220.127.116.11) at 12/13/2000 4:34:33 PM
I noticed that no bad comments about your service is on the site ... you dont post them ?? I dont think its fair at all. Its fine when people say youre better than anyone but someone saying you suck isnt ...
Andrea from s121.dial2.sne.nac.net (18.104.22.168) at 12/12/2000 8:59:48 AM
IS THERE AN EMPTY OFFICE ON SPRING STREET OR WHAT ??????????? OR DID THE TELLURIAN POSTMASTER FLY OFF TO ANOTHER PLANET??????????? THANK YOU ALL FOR MAKING MY CHRISTMAS ONE TO REMEMBER >>>>>>>>> WHAT A JOKE >>> I WILL ENJOY THE NEW YEAR THOU @ nac.net ..........GOOOOD BYYYEE andrea
Jeremy from ip-20-117-48.charlotte-t.navipath.net (22.214.171.124) at 12/12/2000 8:23:55 AM
I would just like to say that Tellurian is the BEST ISP I ever used. In the past 18 months that I have been out of their coverage area I have gone through 7 ISP, count that, 7. My experience with AOL, Prodigy, NAC, Mindspring, Earthlink, JUNO, and a local ISP have all been pathetic. Tellurian has by far been the best of the best, I very much look forward to being able to use their service again. p.s. Hello Robert and Joe......remember me?
M Tidaback from newton1-1-ppp185.tellurian.net (126.96.36.199) at 12/10/2000 1:03:40 AM
Congratulations to Robert and the whole gang for the new building on Spring Street in Newton. Its really nice to know you can sprawl out now and rule the Internet world. My connections are faster and, for a dial up, I'm connecting at 50kbs. My hat's off to you and your pending dynasty. I've tried them all and Tellurian is the best anywhere. Hey Nac.Net, better start looking for a smaller office because the Tellurian beast is off the leash in Newton, in all honesty you guys are just awesome!!!!! Thanks!
steve from spider-tq043.proxy.aol.com (188.8.131.52) at 11/30/2000 9:05:27 PM
I have been trying for over two weeks to cancel my account with these people. I have sent 5 emails and left telephone messages/voice-mails. They have failed to respond in any way, shape or form. They are continuing to bill my credit card despite my many requests to cancel their service. You figure it out.
Sean Serritella from seans.tellurian.net (184.108.40.206) at 11/19/2000 10:15:20 PM
Id like to wish Tellurian luck with their move. My ethernet speed still works fast too even though you guys moved farther away. Id also like to thank the guy who fixed my connection tonight, I forgot his name I think it was Kevin but thanks! He was the tech. After you guys moved, my internet wasnt working. I went to your new place and I asked the guy who was working if tellurian wasnt working. He took my phone number and the next thing I know, I get a phone call asking me what was wrong. That was fast! The person on the phone called me back and told me that everything is fixed. Boy, you guys rule! Thanks again!
Ken from adelphia1-ppp50.tellurian.net (220.127.116.11) at 11/19/2000 9:56:47 AM
My thanks to Robert and all staff who got us back on line so quickly in the past couple outages, and kept us informed with the MOTD page. Ive been here a couple years, on every day, and I am still totally pleased. When I compare notes with all I know, I do have the best service anywhere. Keep up the great work!!!
Pam/Jeff from adelphia3-ppp141.tellurian.net (18.104.22.168) at 11/17/2000 5:19:10 PM
I wanted to thank your staff for getting back to me so quickly this morning to assure me that the outage problem was indeed the server and not my computer/modem. I know that I posted a criticism in the past, (about 3 months ago), but now I must say that service has gotten much better since you are (I assume) almost through the worst of your growing pains. And since your tech sent me the new dialer to install things have run much smoother for me when going on line. I havent had to make a call to you for anything whatsoever until today so I am again pleased with my service. I will renew when my contract comes up again for another year. I actually now wish that I hadnt posted the negative comment that I did. It would be nice though if you brought back the live support. Thanks again and enjoy the upcoming holidays.
Mike Villano from client-209-158-162-250.bellatlantic.net (22.214.171.124) at 11/17/2000 11:48:10 AM
The people of tellurian are doing a fantastic job. The staff is always and willing to provide support. However, I do have one slight complaint...It is quite irritating that sometimes Im unable to access my electronic mail. It is a problem that has been occuring to often for my blood.
Gordon from newton1-1-ppp162.tellurian.net (126.96.36.199) at 10/27/2000 9:27:50 PM
Just received Tellurian letter dated 10/26/00 regarding billing methods to my account.Is it true that if I want to pay on a monthly basis I can only pay by a credit card? Why dosent Tellurian want to accept my personal check for internet service? If this is true, then I will have to take corrective action.
David Bunk from 02-020.022.popsite.net (188.8.131.52) at 9/26/2000 5:47:09 PM
Congrats to the staff at Tellurian, the porno was offline in less than 1 minute from being informed of the problem. Glad it was me and not my kids, someone needs to monitor this. Dave
David Bunk from 02-020.022.popsite.net (184.108.40.206) at 9/26/2000 5:43:53 PM
I reported this to the office by phone at 5:40 PM wonder how long it will take them to do something about it? Dave
Mike Tidaback from sdsl-nwtnj-5530.tellurian.net (220.127.116.11) at 9/21/2000 11:30:11 PM
TO ALL THE HARD WORKING PEOPLE AT TELLURIAN WHO ARE PULLING TOGETHER AND TRYING EXTREMELY HARD TO MAKE EVERYONE HAPPY, I SAY "BRAVO". KEEP UP THE GOOD WORK AND DONT LET A FEW UN HAPPY CUSTOMERS TARNISH YOUR PRIDE AND COMPANY SPIRIT. .......I HAVE ALWAYS FELT THAT I HAVE BEEN TREATED AS A NUMBER ONE CUSTOMER, JUST MAYBE BECAUSE I HAVE FAITH AND PATIENCE THAT ROBERT AND HIS EMPLOYEES WILL HELP ME AS SOON AS THEY CAN GET TO ME............THIS IS NOT A SERVICE THAT CARES LESS FOR THE CUSTOMERS THEY HAVE, BUT THEY CARE MORE THAN THEY SHOULD. AND TO ALL THOSE PEOPLE COMPLAINING ABOUT SERVICE CALLS BEING RETURNED. ASK YOUR SELF JUST HOW LONG IT HAS TAKEN FOR THE SERVICE TECH TO HELP YOU FIX A PROBLEM IN THE PAST ???? IM SURE MOST WILL SAY QUITE SOME TIME ,,RIGHT. WELL MULTIPLY THAT BY 200 CALLS AND THEN ASK YOURSELF IS IT FAIR TO SLAM A COMPANY THATS REVAMPING ITS TECHNICAL SUPPORT. THIS IS A GOOD COMPANY WITH DIE HARD EMPLOYEES WHO WORK EVERY DAY HARDER AND HARDER TO MAKE THIS COMPANY THE BEST AND BETTER. THEY HAVE THOUSANDS AND THOUSANDS OF CUSTOMERS AND ONLY A FEW NEGATIVE COMMENTS PUBLISHED. SOUNDS LIKE A WINNING RATIO AGAIN BRAVO!!!!
mark from dsl-router-jcnj-30-102.customer.tellurian.net (18.104.22.168) at 9/21/2000 10:29:48 PM
Guys, I had this dsl support problem with my dsl at home. The problem was with its configuration but since I work late every night, itd always be 8:30-9pm when I got home. Get this: the Tellurian dsl support technician called me at work and gave me his home phone number to call when I got home. Its now 10:34pm and I just got off the phone with him and Im back online!! Id give you his phone number, but Im too grateful to him! :) But his name is Kevin. So ask for Kev next time!!
Sean Serritella from seans.tellurian.net (22.214.171.124) at 9/20/2000 9:33:44 PM
I never have a problem with Tellurian Networks. It wasnt working the other day but it didnt bother me because I know that it wasnt their fault. I dont feel they go out of their way to make people not like them because if they did, then they wouldnt have a business. Tellurian roos! Ph33r Bell Atlantic! LOLOL. Keep up the good work guys!
mark from one.knight-sec.com (126.96.36.199) at 9/19/2000 9:23:31 PM
guys, if you think that the service here is bad, then I fear for your lives and sanity if you ever go somewhere else! First of all, whenever Bell Atlantic is involved, itll always be a nightmare because they are a monopoly. So that said, the level of service of these ISPs is dependant on how well they manage BA and these guys do a pretty good job.
David Bunk from hyperion3-ppp115.tellurian.net (188.8.131.52) at 9/19/2000 6:27:06 PM
Having been a customer for over a year the service was great but has gone downhill fast. When I connect in the morning around 8 I get cut off regularly after 2 or 3 minutes. Repeated calls have been unanswered or told that it is my computer, but why would my modem only acy up at 8 AM Service stinks and no one answers your calls.
Marilyn from hyperion2-ppp108.tellurian.net (184.108.40.206) at 9/19/2000 6:11:02 PM
In the 3 yrs that I have had you as an Internet Provider, this is the worst customer service I have experienced. If you are not intending to call back in 2 hrs, do not state it. It would be nice to talk to a real person. Now, tell me, if I were to cancel my account, would I have to send a certified letter to acknowledge receipt? Hopefully, service might improve. Heaven knows, it needs drastic help! Marilyn
Sean Serritella from seans.tellurian.net (220.127.116.11) at 9/19/2000 12:35:30 AM
yay! Its working again!
Kevin Melberger from newton1-0-ppp74.tellurian.net (18.104.22.168) at 9/18/2000 9:40:44 PM
In my 4+ years of being a Garden/Tellurian customer, I am very satisfied with there prompt, professional and courteseous support. Im sorry to see so many others disappointed.
John Veenhuizen from newton1-0-ppp56.tellurian.net (22.214.171.124) at 9/18/2000 6:44:17 PM
I have been programming since 1986, I have been authoring web pages now for 5 years and I am the web master of several sites on the internet, including the company I work for. The service that is provided by Tellurian is abysmal. If I were to provide the level of service that you do to my customers I would be out of business. I have been using your service for several years now, since the days when it was Garden.net, and since the switch over to Tellurian was made the service has gotten steadily worse. There are constant dropped signals, the connection speed is never the same two times in a row, the chance of ever getting a call back from technical support is about as reliable as my chance of being hit by an astroid. I have documented it all and I am seriously giving consideration to changing my ISP (for both of my accounts) as I need a more reliable service. I have now been unable to connect to any site outside of the Tellurian ring for almost three hours. That is three hours that I should have been working, that is three hours of pay that I have now lost due to your inadequate service providing. I am still waiting for a technical support call, but I guess I will see the first snow of winter before that call ever comes. You should consider pulling your ads off the local radio stations as they are not truthful by any stretch of the imagination. We do have truth in advertising laws you know and you seem to be breaking every one of them! While my current email address for the moment may be firstname.lastname@example.org, as soon as my accounts come due to renew (next month) you can find me at veeny@anywhereButHere.com For shame, for shame.
darlene bale from newton1-2-ppp46.tellurian.net (126.96.36.199) at 9/17/2000 7:41:39 PM
I just recently changed - my e-mail company to yours. I am very disappointed. boring - you only have looksmart.
MikeTidaback from sdsl-nwtnj-5530.tellurian.net (188.8.131.52) at 9/12/2000 5:19:58 PM
I visited the comments section of Tellurian Networks for the first time in a while. I have been a customer for a year now and I have never had one single difficulty with this companys internet service and I have referred every friend and family member to Tellurian Networks. These people could not believe there eyes when I sat down at their computer and put in my Tellurian Account and connected. These people (HAD) OTHER NEWTON Internet Companies and were amazed with the jump in connection speeds from 31-33Kps (THEM) to 46-49 kps with Tellurian. I have shown my Tellurian account in this manner to many people In all diffrent areas of Sussex County. I say try them everyone really is happy with them and fast reliable service they provide is not going to be found in any other local internet company. Ive seen it, Tellurian Rules!!!
Sean Serritella from seans.tellurian.net (184.108.40.206) at 9/6/2000 2:39:00 PM
Your service rules life. Im so happy with you guys. No one has an attitude either when I walk into the office to ask a question. I want to thank the russian guy for putting my new service in also. Thanks! You guys rule!
Pam/Jeff from hyperion1-ppp60.tellurian.net (220.127.116.11) at 9/4/2000 10:34:30 AM
I started using tellurian in December 1999, initially with very little problems. It appears to me that since you have grown you have pretty much left the customer service aspect of your business behind. You used to have an 800 number for support and now you dont. And it used to be that if there was a problem I could speak with a live technician and now they are not available. Now I get a recording to leave a message to which I receive no response. I am very disappointed in how youve changed.
Richard Maizell from newton1-0-ppp64.tellurian.net (18.104.22.168) at 9/3/2000 9:18:37 AM
I would like to recognize Tellurian Networks for being a terrific corporate citizen in our community. The Sandyston-Walpack Educational Foundation has asked and received from Robert Boyle, Tellurian’s CEO, direct financial support as well as free web hosting for the Foundation’s web page. Through Tellurian’s efforts more of our fund raising outcomes can go directly to the children of the Sandyston-Walpack School. Tellurian’s support has been offered without hesitation and with enthusiasm. Tellurian walks the talk when it comes to investing in local efforts. While there are invariably going to be local service issues with any provider, what sets Tellurian apart from the rest is a willingness to make a difference in the educational community, through support of efforts such as our educational foundation. I will continue to recommend Tellurian to anyone who asks, for they can be sure of excellent service with a good heart!
lawrence hardinge from dalns1.vhasecure.net (22.214.171.124) at 8/27/2000 7:39:22 AM
I SIGNED ON FRIDAY AUG 25,HAD SOME TROUBLE WITH MY SYSTEM ON SATURDAY.CALLED SUPPORT AT 8:15,11:15,14:00,18:15&20:30. TWENTY FOUR HOURS LATER STILL NO CALL BACK FROM SUPPORT.THANK YOU TELLURION FOR WASTING MY SATURDAY.I WILL NOT RECOMEND YOU TO ANY ONE SO YOU ARE AWARE I WORK AT TWWO AREA HOSPITALS AND I AM GOING TO MAKE TO MY MISSION TO REPEAT THIS INCIDENT AND ADVISE STRONGLEY AGINST TELLURION. THANKS FOR NOTHING. LAWRENCE
Virginia Clark from newton1-0-ppp38.tellurian.com (126.96.36.199) at 8/12/2000 10:46:46 PM
Ive written several e-mails to administrative, billing etc. I have gotten no replys, and nothing on my account was done that I asked. I am extremely upset that a company like this cant accomidate their customers by reading their e-mail.
Tom ODonnell from hyperion1-ppp63.tellurian.com (188.8.131.52) at 8/3/2000 2:02:27 PM
Ive sent E-Mail to: email@example.com firstname.lastname@example.org email@example.com Ive never received a reply (weeks in some cases). Tellurian may in fact be a black hole for E-Mail.
Shayne B. Ogden from sdsl-nwtnj-5530.tellurian.net (184.108.40.206) at 6/2/2000 8:18:18 AM
Ive been a Tellurian customer since February 2000 and was originally referred by a friend, Mike Tidaback. I was skeptical at first going with a local provider, but I gave it a shot on Mikes word. Im glad I listened to him and took the chance. I havent had ANY problems at all to this point and dont anticipate any in the future, if so, well any type of company may experience problems that are beyond their control. If Tellurian ever does, it will be a "once in a blue moon" thing. I fully reccommend this company for anyone who wants reliable internet service and correspond with an elite staff of helpful and courteous individuals. Sounds too good to be true? Well, for anyone who knows me, I speak my peace and tell it like it is without any coersion whatsoever. The only way youll find out is take a chance and see for yourself. Tellurian, keep up the great service...Im not leaving!
Mike Tidaback from sdsl-nwtnj-5530.tellurian.net (220.127.116.11) at 5/30/2000 7:16:14 PM
I have been a Tellurian customer since December and must say that this company is top notch. I have had the pleasure of meeting many of the staff and can only say how pleasing it is to know them. They are courteous, Professional and very dedicated to any problem or question I have ever had. The service provided by Tellurian is unmatched. I have had many friends try my Tellurian account and most were sold at the instant they connected. This company in my opinion has harnessed todayís New Technology while standing steadfast on the old business principles. They have served me and treated me like I was an asset not an obligation. Iím sorry I did not join Tellurian Sooner. Bravo!!!
evan from newton1-1-ppp128.tellurian.net (18.104.22.168) at 5/5/2000 10:34:16 PM
Well overall, the problems that i have with Gard- err Tellurian networks are minimal. Very Very minimal. The technical support is great, that is, if you know the right number to call. ;-) The only grudge i have at ALL, is that your counter script got reset, and now my counter has very few hits on it. But thats not important. I almost never get busy signals, and always connect with a great connection speed, and even ping a 200 in Team Fortress. Well guys, keep up the good work ;-)
Todd from nyny-telesurfr31.tellurian.net (22.214.171.124) at 4/26/2000 10:20:03 PM
Its been a while since Ive added my comments but after reading some of the latest I thought the time is right...I have been a Tellurian user since it was Garden.net and I signed on with Garden.net when it was just a little seed :) My experience is that as a dialup user I always had decent access and NEVER got disconnected. Yes, the e-mail changeover was really smooth. Heh-heh...but you know what, the new functionality is wonderful. As soon as I made the change needed on all my local PCs the mail flowed. As for tech support here well, I think it is better than most. I just installed Windows2000 on my laptop and had a question. Microsoft wants $250 to answer -ANY- question regarding 2000. I have had accounts with CompuServe, Prodigy, GTE and a few other ISPs. I will take the fun, sweet, knowledgeable staff at Tellurian any day over the "we dont need your business" attitude that many other ISPs exhibit. My suggestion to those people who have gripes with Tellurian: Call during business hours, be nice, ask for help politely, and if you dont get satisfied results leave a message here. I know they read the messages and care what their users say...
Cheryl Vough from newton1-0-ppp79.tellurian.net (126.96.36.199) at 4/23/2000 7:58:55 AM
I just established service with your company 10 days ago. So far I am very very dissapointed not to mention frustrated . Today it took me over an hour to get connected. This has happeneed repeatdly in the past 10 days. My old server connceted me in 1 minute and I would be connected for hours. With Tellurian I am constantly getting disconnected if in fact I connect at all. I can never get through to tech service . Another hour wait before I just give up. So here is another 2 hours of my day wasted before I can get online.This isnt my idea of good service. I am sure there are many people like myself who dont have 2 hours every day just to try to connect to a service that should take 1 minute.Not to mention being able to stay online for more than 10 minutes before getting bumped. I have signed up for 3 months of service . I am giving it 1 more week to see if it gets better. If not then I will be forced to switch to a more reliable service with tech support that wil answer the phone.Sorry for the lashing out folks but this is by far the worst experience I ever had with an internet proveider.. Cheryl Vough
Ray Oser from hyperion2-ppp93.tellurian.net (188.8.131.52) at 3/4/2000 5:06:34 PM
I am extremely disappointed with the recent change-over of the e-mail system and the poor support I have received in resolving my e-mail account problem. Since 1/22 I have not been receiving any e-mails in my account. I have placed numerous calls to the help-desk and office in an attempt to correct this situation, but no one has been able to fix it. I had come to expect much more than this from the old GARDEN NETWORKS group.
wendell ross from newton1-1-ppp130.tellurian.net (184.108.40.206) at 2/29/2000 8:39:21 PM
I do not like your home page. It has a slot for typing in what I wish to search for and when I type in what I want, i.e. treasurersinyourhome.com and click "go" it comes up with a page of worthless info instead of the web site Im looking for. You really need to change it . cwr
Craig Brosius from nyny-telesurfr157.tellurian.net (220.127.116.11) at 2/23/2000 9:06:55 PM
Ive been using my home ADSL (384/128) connection for about a week now and I cant imagine having lived with a dial-up connection before. What a productivity boost! Throughout the entire setup process, all Tellurian personnel were extremely helpful and responsive. From the first time I spoke with Janis in Sales, all my questions were answered in a very professional and courteous manner. Im similarly impressed with the help Ive received from Sean in Tech Support in fielding my tech questions. This is the complete opposite of my frustrating (4-month+) first attempt to setup ADSL through another (nationwide) ISP. Based on my experience so far, Tellurians combination of affordable service and outstanding Customer Support will be hard to beat. I look forward to a long relationship with Tellurian. Thanks for all your help.
ruthann kilpatrick from newton1-1-ppp192.tellurian.net (18.104.22.168) at 2/21/2000 8:38:48 PM
The new home page is very slick-looking, but I will miss Rachels cute little picture. I have kids, too, and i guess shes old enough by now for "aww, Daaa-aaad" to be a common refrain.
Deirdre from nyny-telesurfr63.tellurian.net (22.214.171.124) at 1/9/2000 9:18:08 AM
I do not know how you did it! You have managed to have some top quality people in every department you may have. Janice in sales, Sean (hope correctly spelled) in support, Nichol who has answered the phone from time to time. All of them have treated me with consideration, respect and honesty. If it wasnt for them, you would not have kept my account due to Covads inept handling of equipment issues. Your people really took the extra step. They sounded genuinely upset for me and the problems I was having. Their sincerity kept me from really losing it with Covads high-handed treatment of my problem. If I were you, I would make sure they stayed with you for some time to come. People like them take a small company to the next level. Please let them know how much I appreciate their efforts on my behalf.
PC Obsession from deathstar.pcobsession.com (126.96.36.199) at 12/29/1999 3:24:57 PM
Thanks so much for the outstanding quality of your Internet connection! We have had our ADSL line up for over a week now and its been amazing how much more productive we are with the increased bandwidth. Being able to transfer a 25MB file in a matter of 5 minutes or so is a HUGE help. Most of our days were wasted waiting for updates to download for our customers off the Internet. Any company who does a lot of business on the Internet or transfers large files frequently would be foolish not to get DSL service through you. It is well worth the cost. It is great that you have DSL coverage way out in Sussex where we are. Most ISPs do not care about offering the latest in technology to those far from busy city areas, but it seems you are dedicated in giving all of your customers the latest. PC Obsession is ever greatful for your continuing quality service. http://www.pcobsession.com
mark cheng from one.knight-sec.com (188.8.131.52) at 10/25/1999 8:39:19 AM
all was going well until my DSL service went down on a friday. I called tech support on saturday only to learn from one of the support guys, that they only know "dial up" support and dont know anything about DSL! What the hey? Ive called Rob, and maybe hell shed some light on this.
Richard Maizell from newton1-0-ppp81.tellurian.net (184.108.40.206) at 10/17/1999 7:16:48 AM
We suddenly noticed that the hit counters on my sons home page had stopped working. The repair process was easy! One call to Robert Boyle and the problem was identified and fixed! This kind of swift and effective customer service is typically unheard of in this day and age! Thanks, Robert for your responsiveness to what might have been considered a relatively unimportant issue. It was important to my son and he (and I) are grateful for your efforts!
mark cheng from one.knight-sec.com (220.127.116.11) at 9/15/1999 1:33:13 PM
Hey guys, I like you a lot! I had a bad, bad experience with my first DSL ISP (started with Flash, ended with Com) and you guys made the move from them over to you guys seemless and painless and I havent had a problem with service ever since! Cheers. Drink a 40 on me! Mark.
Craig Weatherwalks from newton1-0-ppp101.tellurian.net (18.104.22.168) at 7/7/1999 10:29:57 PM
Thanks for filling everyone in on the cause of the outage. Robert is proof that Tellurian Networks is the best ISP to be connected with. Great pictures Robert, hope you get to sleep tonight.
Todd from hyperion1-ppp55.tellurian.net (22.214.171.124) at 7/7/1999 8:36:05 PM
I didnt particularly enjoy the outage but I LOVED the pictures. Thanks for posting them. It gave me an idea of the enormity of the incident, and it was good to see that Robert still knows how to work with cables!
Patrolman Jeffrey swett from spider-tf043.proxy.aol.com (126.96.36.199) at 6/24/1999 9:25:15 PM
It has only been a couple of days since the East Hanover Police Department went on line, and the few small bugs we had were tended to quickly, and professionally. THANK YOU!.
Jennifer from newton1-0-ppp48.tellurian.net (188.8.131.52) at 4/18/1999 2:38:47 PM
Since I joined this network, tech support has been MORE than helpful many times. Today, Chris helped me for at least an hour without losing any patience and eventually fixed the problem. If more people were like Chris and the others in tech support, I think wed all be alot happier. Thank you so much!!! :)
Paul Little from newton1-0-ppp35.tellurian.net (184.108.40.206) at 3/15/1999 9:37:57 PM
Thanks Robert for your insight on a couple of issues. This is my second year with Tellurian Networks (Garden Networks). The service has been great! I am Webmaster for the Northern New Jersey Region Of The Sports Car Club Of America (www.scca-nnjr.org). Our club members often ask me what ISP is good in the New Jersey area. My answer is Tellurian Networks! To my knowledge, they have been pleased with TN as well. For the Unix users out there, I run the Linux OS on my home computer and had no configuration/run-time problems. --Paul
Vinny Abello from deathstar.pcobsession.com (220.127.116.11) at 3/15/1999 8:39:59 PM
Just thought Id drop a new comment here to convince not only home users, but businesses as well. Our company relies on Internet access on a daily basis to conduct a lot of our business and almost all of our purchasing. Our Internet connection is never even a thought on our minds. For the most part, its seemless. Through Tellurian, everything just works unless something somewhere on the Internet is down itself. For the few times there has been downtime at Tellurian, I can say it was quickly rectified and is usually done to better the service overall for the enduser. Our whole staff highly recommends Tellurian for the quality service we experience from our daily rounds of business usage. Any business looking to put their network on the Internet, look to Tellurian for ISDN, dedicated DSL, or dedicated T1 service. The performance is there, the wait is not. P.S. Robert, the ISDN router is working great! :)
Richard Maizell from newton1-0-ppp44.tellurian.net (18.104.22.168) at 3/13/1999 10:58:47 AM
Hello Robert! Glad to have this page back! I have to say that it is rare to be involved with a company where the "boss" is always available to offer assistance! Your help with our home page and occasional connection problems is ALWAYS very much appreciated! Regards, richard
Todd from gatekeeper.imsint.com (22.214.171.124) at 3/12/1999 1:16:52 PM
Robert, Tellurian...isnt that the car in "Back To The Future?" Didnt that company go out of business?? Stop eating the fish food! I cant spell Telorian, I mean tellorian. I can spell GARDEN! Love, Todd
Merrilee McMurray from newton1-0-ppp37.tellurian.net (126.96.36.199) at 3/11/1999 3:04:35 PM
Just joined up with Tellurian and I have to say I love it here! Connection speeds and prices sure beat AOLs. Finally having a local access number to call for people like me who live in the boonies is even better. And the technical support is great -- Robert called me to fix an e-mail problem last night, after hours, and gave me the help I needed. Thank you!
Rachel Nazarian from newton1-0-ppp84.tellurian.net (188.8.131.52) at 3/9/1999 2:07:28 PM
I am going to miss the Garden name - spring won't be the same at Tellurian.
Jill from newton1-0-ppp95.tellurian.net (184.108.40.206) at 3/8/1999 7:02:15 PM
Hello Robert! I have not talked to you in a while and I just wanted to let you know that things are going great with the computer. Finally!!!! Thanks again for you undying patience with me. The service has been wonderful.
Robert Boyle from sunflower.tellurian.net (220.127.116.11) at 3/7/1999 2:39:33 AM
This page is finally working again! It's been a long time..
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