Click here to return to the Tellurian Networks home page The Ultimate Internet Connection

Sunday, December 04, 2016

HOME > COMPANY > WHY TELLURIAN?
TELLURIAN WEBMAIL
ACCOUNT INFO
TELLURIAN FTP SITE
Displays a printer friendly version of this page E-mail this page to a friend

SPECIAL OFFERS
CONTACT TELLURIAN
NEWS AND PRESS
JOBS @ TELLURIAN
ACCEPTABLE USE POLICY

MEDICAL HOSTING SERVICES
CO-LOCATION SERVICES
BUSINESS CONNECTIONS
WEB HOSTING / EMAIL HOSTING

START PAGE
SET-UP INSTRUCTIONS
DOWNLOAD TELLURIAN DIALER
MESSAGE of the DAY (MOTD)
FAQs (UPDATED: 5/8/2006)
area code + exchange
 - 
Click here for more search options.
Join Now!
Why Choose Tellurian Networks?

Here are just a few reasons why you can feel confident in choosing Tellurian Networks as your Internet Service Provider...

No Worries — Lifetime Equipment warranty> If you buy your router from us and it is connected to our service and your account is up to date, we will replace it if it fails. Lightning, fire, hail, flood, whatever... we'll make it right! Period.

Extra Benefits — Free phone support including: Free VPN setup, Free NAT setup including server translation, Free router firewall setup.

Complete End-to-End Solutions — Includes: circuit ordering, on-site installation, inside wiring, router delivery, setup and basic LAN configutation. One bill, one point of contact for sales, service, and support.

Knowledge of Your Network — LAN experience with UNIX, Windows NT/2000 servers, Macintosh, and Novell. We won't break your network and we know how it works.

Honesty and Integrity — If there is a problem or any issue to be resolved, we will honestly reveal everything we know. We run a transparent company, customers know everything we know about their service.

Infrastructure Stability — ISO9002 Change management procedures and network documentation, full disclosure and documentation of all upgrades and issues, Staff, Network, Server, and Facility Redundancy.

Financial Stability — In business since 1995, profitable since 1996. Unlike many other ISPs, we aren't going anywhere. We are a closely held private company which can make long-term and short-term business choices because they are the right choices for our customers and ultimately the right choices for our business, not what the stock market analysts would like to see for results this quarter.

The Right Size — Large enough to offer all the services businesses need, small enough to provide great service. Tellurian can provide 56k/ISDN, ADSL, SDSL, T1, T3, Web and Email Hosting, and Colocation Services yet you can still exchange email with or speak to the CEO personally should the need arise.

Electronic Security — Automated up to date patches applied to all servers, proactive security scans, firewalled servers, virus and worm email scanning.

Physical Security — 16" concrete walls with rebar and steel mesh, biometric access control, magnetic door locks, tamper and pick resistant locks, 24/7 video surveilance, UPS and generator power, access logging and auditing.

Privacy — We do not sell or reveal any customer information to ANY third party ever for any reason!*

Service Level Agreements — Easy to understand and very competitive SLA for ALL dedicated services: If your service is down for over 2 hours, you get 2 days of service free, If your service is down for 4 hours, you get 4 days of service free, if your service is down for 24 hours, you get a week of service free, if your service is down for 48 hours, you get that month of service free.**

Responsiveness — Clear escalation list for all services - There is no artificial ceiling to the level to which support issues can be escalated. If you need help, you can escalate the issue from 1st level support to 2nd level support to 3rd level support to the head of engineering to the CEO of the company. However, most issues are resolved on the first call without any need for escalation.

Respect — Every member of our entire organization knows that YOU are the reason we exist. We will do our best to make sure that all of your needs are met and, if possible, exceeded.

Expertise — We know what we are doing. Every person in our organization is an expert at what they do from our receptionist to our sales team to our support staff to our engineering department to our accounting staff. All Tellurian employees insist on excellence in everything we do.

* The only exception is for evidence revealed pursuant to a court order or subpoena for a criminal or civil trial.

** Does not apply if the outage is related to a customer side problem - power outage, wiring damage inside customer facility, equipment failure, customer misconfiguration, etc. or acts of God or natural disasters or certain telco issues. Please ask your salesperson for details.



Copyright © 1995-2016 Tellurian Networks, Inc., 172 Spring Street, Newton NJ 07860
Main Office: 888-TELLURIAN (US only) -or- 973-300-9211
Acceptable Use Policy | Email Policy | Contact Us | Home | Webmaster

spmtrp@tellurian.com scatcher@tellurian.com scatcher@vegan.tellurian.net spmtrp@vegan.tellurian.net